Refund Policy

Deposits:All deposits are non-refundable and non-transferable.Deposits secure your booking date, hire items, and preparation time.

 

Cancellations by Client: Cancellations made more than 14 days before the event may receive a refund of any payments made excluding the deposit.Cancellations made within 14 days of the event are non-refundable.Cancellations made within 48 hours of the event will forfeit all monies paid.

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Rescheduling: One complimentary reschedule may be offered where at least 7 days’ notice is provided, subject to availability.Rescheduled bookings must be used within 6 months of the original booking date.Additional reschedules may incur an administration fee.

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Weather-Related Cancellations: Outdoor events are booked at the Client’s own risk.In cases of unsafe weather conditions, the Business may offer:a rescheduled date,store credit,or an alternative indoor setup where possible.Refunds will not be provided for weather-related cancellations initiated by the Client.

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Refunds Due to Business Cancellation: If the Business is unable to fulfil the booking due to unforeseen circumstances, a full refund or alternative date will be offered.

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No Refund Situations: Refunds will not be issued for:change of mind, reduced guest numbers, early pack-down requests, dissatisfaction caused by venue limitations or weather, failure to follow setup or supervision instructions, unused hire items or services.

 

Processing Time: Approved refunds will be processed within 5–10 business days to the original payment method.