Terms & Conditions
1.Bookings & Payments: A booking is only confirmed once the required deposit has been received. Final payment must be made no later than one month prior to the event date unless otherwise agreed in writing. Failure to make payment by the due date may result in cancellation of the booking. All prices are listed in AUD and may be subject to change without notice.
2. Bond/Security Deposit: A refundable bond/security deposit may be required for certain hire items or packages. The bond will be returned within 3–7 business days after the event provided: all items are returned in original condition, no damage or missing items are identified, items are reasonably clean.
3. Cancellations & Refunds: Deposits are non-refundable. If the Client cancels: more than 14 days before the event, payments made beyond the deposit may be refunded, within 14 days of the event, no refunds will be provided. If we are unable to provide services due to unforeseen circumstances, a full refund or rescheduled booking will be offered.
4. Weather Policy: Outdoor events are booked at the Client’s own risk. In unsafe weather conditions (including heavy rain, storms, or extreme heat), we reserves the right to refuse setup for safety reasons. Wherever possible, rescheduling options will be offered.
5. Delivery, Setup & Collection: The Client must ensure safe and suitable access to the venue. Setup and pack-down times will be agreed upon prior to the event. Delays caused by venue access restrictions or late entry may incur additional charges. The Client is responsible for ensuring all hire items are available for collection at the agreed time.
6. Supervision & Safety: Adult supervision is required at all times while children are using hire items. Children must use equipment appropriately and according to age recommendations.Britt's Magic Moments accepts no responsibility for injury resulting from misuse, rough play, lack of supervision, or failure to follow instructions. Shoes, food, drinks, face paint, slime, sharp objects, and pets are not permitted on soft play equipment unless approved.
7. Responsibility for Damage or Loss: The Client is fully responsible for any damage, theft, staining, breakage, or loss of hire items during the hire period.The Client agrees to pay repair or replacement costs if damage occurs beyond normal wear and tear. Equipment must not be moved, modified, or dismantled by anyone other than us unless approved.
8. Cleaning: Basic cleaning is included in the hire fee. Excessive mess, staining, food spills, mud, glitter, slime, paint, bodily fluids, or damage requiring deep cleaning may incur additional cleaning fees.
9. Venue Requirements: The Client is responsible for: obtaining venue permission, ensuring adequate space for setup, ensuring power access where required, ensuring a safe, level setup area. Britt's Magic Moments reserves the right to refuse setup if the area is unsafe.
10. Liability: To the maximum extent permitted by law, Britt's Magic Moments will not be liable for: injury to persons, property damage, accidents, loss caused by misuse of equipment, events beyond our control. The Client uses all hire items at their own risk.
11. Photography & Social Media: We may take photographs of setups for promotional purposes unless the Client requests otherwise in writing prior to the event.
12. Public Liability: We maintains public liability insurance where required by law. Insurance does not cover negligent or unsafe behaviour by guests or attendees.
13. Agreement: By paying a deposit or confirming a booking, the Client acknowledges they have read, understood, and agreed to these Terms & Conditions.